Device definition Log in?

A login device is a device that has logged in or logged into your MAS Mobile account. The device will be classified as a "login device."

Can two or more devices access MAS Mobile?

You can only access MAS Mobile on one device, but if you are going to enter using another device, then the access on the main device will be logged out.

What safeguards are implemented at MAS Mobile?

MAS Mobile implements a security system through authentication factors starting from Password, PIN, and OTP. In addition, all transactions are monitored and ensured that they meet security standards.

What is Two Factors Authentication (2 FA)?

Two-factor authentication is a useful security system to provide extra security by re-identifying MAS mobile users with a unique code sent via SMS-OTP. With this security system, you don't have to rely on passwords or PINs to keep your MAS Mobile secure.

What is SMS-OTP?

OTP SMS is a unique code that can only be used once sent to the mobile number that you have specified in the registration or activation of MAS Mobile. For this reason, you must enter your cellphone number correctly and appropriately.

Why is One Time Passcode (OTP) required for transactions?

One Time Passcode (OTP) is very important in making your banking transactions more secure. OTP is required for authorization, so only MAS Mobile users with registered mobile numbers can make transactions. As well as to guarantee that the transaction is carried out and known by the owner of MAS Mobile.

What should I do if someone already knows my password?

Immediately change your password and PIN if you suspect that someone else knows the confidentiality of your password and PIN.

What is Biometric Authentication in MAS Mobile?

Biometric authentication is a process of comparing or comparing a person's character or appearance to a biometric system that determines or verifies the similarity and similarity between the verified data and the person using it. For more information, you can learn at https://bankmas.co.id/en/blog/otentifikasi-biometrik/

How to activate the Biometric Authentication feature on MAS Mobile?

Open the MAS Mobile application on your cellphone
Login with username and password
Enter the "Account" menu, which is under your cellphone
Select Biometric Authentication on the account menu
Read all terms and conditions to turn on the feature
Checklist in the column listed below the page
Continue the process by entering your username and password
Don't forget to check the column listed at the bottom of the password
Click "Enable Biometrics"
Follow the enable prompt
Your biometric authentication was successful

How to increase security in online transactions at MAS Mobile?

Bank MAS never asks for confidential data such as PINs, passwords, login IDs, personal data, and so on via telephone or email.
You can immediately contact the Bank MAS Call Center at 1500011 or go to the nearest Bank MAS branch if you feel your MAS Mobile account is not secure.
Immediately change your Password and PIN if you feel some things are suspected in your MAS Mobile.
Always protect your password, PIN, or OTP code.
Never record your password on any media on the cellphone
Always change your password regularly
Do periodic checks on your transaction history
Always be careful of any attempts that indicate fraud on behalf of Bank MAS either by telephone, email, or other communications. Bank MAS has never asked or asked for a password.

FAQ